Lead, Innovate and Elevate Your Career
Are you a highly organised, compassionate, and proactive individual with a passion for making a difference?
S.P.E.E.C.H. is seeking a permanent part-time Office Manager/ Practice Manager to play a pivotal role in supporting the delivery of high-quality speech pathology services to a diverse range of paediatric clients. Reporting directly to the Directors, our Office Manager/ Practice Manager is the heart of our organisation and will work closely will 14 speech pathologists and allied health assistants ensuring the smooth operation of the clinic by maintaining an efficient, organised, and welcoming office environment. Working a minimum of 25 hours per week, this role is primarily based in our Nerang clinic however there are opportunities to work and travel to our Upper Coomera clinic. Hours are flexible to suit the right candidate (including the ability to work school hours).
At S.P.E.E.C.H., our values guide our behavior and interactions, emphasising support for communication goals, professionalism, empathy, community engagement, and a holistic, family-centered approach. As the Office Manager/ Practice Manager, you will embody these values while managing the administration team and ensuring smooth office operations, including waitlist and file management, marketing, report preparation, and equipment maintenance. Additionally, you will assist in recruiting and onboarding new staff, reviewing company policies, and promoting a positive and effective workplace culture.
Key Responsibilities:
Office Management: Oversee administration staff, maintain office supplies, ensure a tidy and organised office, support team meetings, and manage office maintenance services.
Clinical Support: Monitor staff accountabilities, schedule placements, provide exceptional customer service, manage client information with 100% accuracy, and support process improvements for client intake and waitlist management.
Financial & KPI Management: Ensure business targets are met, manage invoicing and payments, follow up on overdue payments, and liaise with families and NDIS plan managers.
Marketing Support: Maintain the clinic’s online presence, conduct surveys, manage social media, and market group programs and professional development services.
Recruitment and Onboarding: Support job postings, coordinate interviews, and onboard and train new employees.
Communication: Foster strong relationships with clients, families, staff, and other stakeholders, ensuring responsiveness and friendliness in all interactions.
Benefits and perks
- Competitive remuneration ($35- $45 per hour based on experience).
- Enjoy a work-life balance with flexible working hours (including ability to work school hours if required and early 3pm finish on a Friday)
- Supportive environment – positive team culture with fun social events.
- Central location that is convenient and accessible, making your commute easy and stress free!
- Support from the directors to develop your skills in practice management if you do not currently have experience in a practice manager role.
- Collaborate with the team during fortnightly team meetings and quarterly team days – contribute to the continual innovation and improvement of S.P.E.E.C.H. practices.
- Excellent workplace environment – off-street parking, individual and group therapy rooms, well equipped kitchen and access to up-to-date therapy resources and assessments.
About Us
At S.P.E.E.CH Pty Ltd we strive to get everyone talking and working together to facilitate communication outcomes for our clients.
S.P.E.E.C.H Pty Ltd is a well-established private paediatric speech pathology practice, offering a range of services to families, early childhood centres and schools across Brisbane and the Gold Coast. The company directors, Karyn Johns, and Anne Walker, both have over 20 years’ experience providing therapy services across a range of sectors in Australia. Anne and Karyn aim to build a supportive team environment for the practice and believe in building a capacity for therapists to work flexibly together on a variety of projects as well as delivering clinical services for clients.
Requirements:
- 3-5 years of experience in office administration or management, preferably in the healthcare sector
- Previous supervisory or managerial experience is preferred
- Excellent organisational and time management skills
- Strong leadership and interpersonal abilities
- Proficiency in Microsoft Office applications and practice management software (preferably Cliniko)
- Attention to detail and problem-solving skills
- Ability to multitask and prioritise effectively
- Empathy and understanding towards children with disabilities and their families
- Ability to work collaboratively and autonomously
- Valid driver’s license and own transport
As a crucial member of our team, you will drive the organisation’s success, promote excellence in healthcare delivery, and contribute to the overall well-being of the community we serve. If you are dedicated, empathetic, and ready to make a significant impact, we invite you to apply for this rewarding position.
Join us at S.P.E.E.C.H. and help shape the future of our practice while ensuring our paediatric clients receive the highest quality care. Apply now to become a vital part of our team!
Apply today: admin@speechforkids.com.au
Or call Mel 0412 839 457 anytime for a confidential conversation about transitioning to your new role.